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FAQ

Ordering

What currency does your site use? 

We display all currency in Euros but we give you the option to change it based on where it’s being shipped!

Do you have an option for Gift Wrap or Gift Messages?

Unfortunately, at this time we do not have this as an option, but we are working towards offering this very soon!

How should I choose the best size for me?

We have a size guide that serves as a general guideline to help you find your size at For Nyos Swimwear. We have a wide range of silhouettes and product categories so each style will have different exact measurements. If you have any questions about a specific styles measurements you can always contact us and we will be more than happy to help you find your perfect size. You can email us at nyos@outlook.pt with any questions. Please include your bust, waist and hip measurements so we are able to help as efficiently as possible.

What if I need to change or cancel my order?

Once an order has been placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with any changes you need. To request to cancel your order, please contact us at nyos@outlook.pt as soon as possible and be sure to include your order number in this request. We’ll do the best we can to help you cancel before it ships, however we do process orders fast, and once your order ships we cannot cancel it at that time.

What is the status of my order? 

Once you have received your shipping confirmation e-mail you can click on the CTT tracking link provided to see the status of your delivery. Please note it can take up to 24 hours for tracking updates to appear. 

What if my package is lost?

If your package gets lost in transit, please send us an email right away at nyos@outlook.pt we will file a claim and do what we can to take care of it as quickly as possible.

*Please note: If a package has been delivered to the correct shipping address that was provided at checkout, we cannot be held responsible for those lost or stolen packages.

Domestic Shipping Portugal

How much does shipping cost in Portugal?

 

The shipping in Portugal is €3.50.

Do you offer expedited shipping?

Yes! Expedited orders need to be asked upon email, contact us at nyos@outlook.pt before ordering.

International Shipping

How much does international shipping cost?

Our shipping rates may vary depending on your location.

What countries do you currently ship to?

We currently ship worldwide.

What if I refuse my package?

If for any reason your package has been refused at customs, we are unable to refund you the original shipping costs and/or any taxes and duties incurred.

How fast is your shipping?

All orders will be shipped within 1-2 business days of ordering pending product availability and credit card verification. Once your order has been shipped we will email you to let you know your order has been sent. Shipping times may vary, but we work hard to get all orders out as quickly as possible. Please note we do not process or ship on weekends or bank holidays.

 

Returns & Exchanges

What is your return policy?

We accept exchanges on item(s) in new condition with original tags attached, unworn, unwashed and free of any alterations for a full exchange ( shipping costs it's on the customer's behalf). All item(s) being returned for exchange must also be accompanied by the original packaging. All swimwear and intimates must be returned with sanitary strips in place. Once we receive it you will be given a voucher to use in our store.

Does my voucher expire?

Yes, any voucher has an expiration date of 1 year from issue date.

What if I need to exchange for a different size or colour?

We accept exchanges but not returns. If you would like to exchange something for a different size or colour, please return the original item(s) and we will give you a store voucher for you to use to place a new order. 

 

What if I received a damaged item?

We hope this doesn’t happen to you, but if it does we apologise for the inconvenient problem, please contact us right away at nyos@outlook.pt and we will solve the situation.

I ordered something and now it’s on sale; will you match the new price?

Unfortunately we do not offer price adjustments for items that have been marked down. We apologize for this inconvenience!

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